Insurance claims

How we handle it

1. Coverage check

   Before anyone touches the vehicle. We look at what your policy provides for glass damage, and what that means for you.

2. Opening the claim

   We build the file with your insurer and tell you exactly what, if anything, is left for you to pay.

3. The work

   Repair or replacement, at the shop or at your place.

4. Billing

   Direct to the insurer where your policy allows it. Otherwise you get an itemised invoice to submit.

What to have on hand

• Your insurer's name and your policy number
• The vehicle's licence plate
• Year, make and model
• Roughly when and how the damage happened

Your deductible

The amount is written into your contract, under the glass damage section — and it is not always the same as your collision deductible. Some policies carry a reduced or even zero deductible for a chip repair rather than a full replacement. One more reason not to let a chip grow.

And your premium?

That is your insurer's call, not ours. A glass claim is not treated the same way as a collision claim, but the exact effect depends on your contract. Check with your broker or insurer before authorising the work — we can wait, and we would rather you decided with the facts in hand.

If you'd rather not involve insurance

No problem, and it is sometimes the right maths when the deductible approaches the cost of the work. We give you a price, you pay directly, and the file ends there.